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Applying Soft Systems Methodology to the Practice of Managing Family Businesses in Catalonia

We report on the way in which SSM has been incorporated into the training programme of the ‘Institute for Social and Organizational Innovation’ (INNOVA), towards equipping family business managers with tools for better understanding of complexity surrounding family business processes.

The paper should be of interest to systems practitioners, consultants and managers concerned about using systemic tools to make sense of businesses in complex environments.

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